Account Representative I/II

Account Representative I/II

Sunnyvale, CA

Posted: 12.16.2016

Account Representative I/II team members work under general supervision from the Account Services Manager and have responsibility for a wide range of customer service and community development matters. Responsibilities include responses to customer inquiries, billing analysis, and providing presentations to business and community groups. Account Representative I is the typical entry level classification while Account Representative II is distinguished by greater responsibility and independence and may supervise or lead other team members.

The Account Representative I/II works directly with residential and/or business customers via email and telephone, and through in-person meetings and interactions. They are expected to be experts in SVCE programs and to provide customers or other staff with technical explanations of SVCE programs and billing mechanisms. To be effective, the Account Representative will also need to develop familiarity with PG&E programs and billing mechanisms, and be able to analyze and explain usage and billing data for customers and other staff.
The Account Representative will also assist with outreach and community events within the SVCE service territory, to both educate and build relationships with various groups. Account Representatives may be assigned with tasks related to the maintenance and implementation of various SVCE customer programs.

Full job description, qualifications and application instructions available here.