Water Supply Outreach and Tours Specialist

Water Supply Outreach and Tours Specialist

San Jose, CA

Posted: 11.30.2021

Water Supply Outreach and Tours Specialist

Valley Water

Salary: $9,023.73 – $11,549.20 Monthly

Job Type: Full-Time

Job Number: 01363-E

Location: CA, CA

Department: Office of External Affairs


Office of Civic Engagement Unit (Position Code 1050) COVID-19 vaccination requirement:*To protect our most valuable assets, our employees, as well as the communities we serve, Valley Water requires all new hired Valley Water personnel to be fully vaccinated (for COVID -19) or to be formally excused from the requirement through the **reasonable accommodation process (for details, see bottom of job posting)


Are you a confident and engaging public speaker with a passion for community outreach and education? The Office of Civic Engagement is looking for a dynamic team player who can coordinate and implement exciting and innovative community outreach and public engagement efforts on various water supply efforts.


The Water Supply Outreach and Tours Specialist will serve as a utility player under the Water Education & Volunteer Program in the Office of Civic Engagement, helping implement a wide variety of water supply tours and related outreach activities. This individual will primarily coordinate Valley Water’s Water Supply Outreach & Tours project area, specifically recycled and purified water efforts. They may also support other special events, tours, and open houses in support of other Valley Water efforts such as the Water Ambassador tours. The Water Supply Outreach and Tours Specialist will manage the day-to-day tour program operations and logistics of the Silicon Valley Advanced Water Purification Center, as well as public outreach tours for other facilities, with the goal of educating, inspiring, and building public support for Valley Water projects.


Key Responsibilities include, but are not limited to:

  • Execute and coordinate the day-to-day operations of the tours program as well as the public communications and outreach activities for the Water Supply Outreach & Tours project area, including developing public information, education materials, and social media engagement.
  • Support to organize and plan special events such as Open Houses, Community or VIP tours, Open Houses, youth or community outreach events, and targeted community tours.
  • Public outreach duties include leading public-facing tours as a lead Tour Guide and Outreach Specialist, preparing and making public PowerPoint/Prezi presentations to internal and external stakeholders including community and youth groups, and building stakeholder and public acceptance through community outreach, special events, and public education.
  • Work closely with the Volunteer & Public Engagement Lead and Water Education Outreach/ Staff to organize and coordinate tour program scheduling and staffing and work with the Communications Unit staff to develop external and internal communications such as outreach materials (print and/or online) and/ or employee communications.
  • Implement key project activities such as planning and coordination with marketing/ Public Relations consultants to implement the social marketing/ media campaign, website updates, creating or updating public information and education materials.
  • Support the project team in developing training materials and provide training support and guidance to temporary contract staff.
  • Track workplan goals and deliverables for completion, compile requested data for a variety of reports, prepare written summary reports, compile tour survey results, order program supplies, giveaways, materials, print production and/or translating of public information materials.


Ideal Candidate’s Background Includes: Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.


Ideal Experience:

  • Three (3) years of experience in public information, public outreach, graphic and web design, education, volunteer coordination, communications, community outreach, and/or public relations. Specific experience includes:
  • Developing and implementing public information and education campaigns, public engagement/ community outreach, policy, and/or social marketing campaigns.
  • Developing and leading presentations, both internally and externally (ideally this includes tours, educational presentations to community groups, youth, and presentations to committees and management teams).
  • Proactively building relationships with other agencies, organizations and the community.
  • Working with public/ community, volunteers, youth, and developing and implementing programming.
  • Project management including developing and managing multiple projects.
  • Developing, writing/ editing and producing persuasive public materials, messaging and/or educational curriculum and materials.
  • Engaging and working with diverse communities.
  • Experience and expertise in making public presentations.
  • Special events planning and coordination experience.
  • Experience with meeting facilitation and presentations on virtual platforms (design and deliver).


Ideal Knowledge:

  • Principles, techniques, and methods of public information and community relations.


Ideal Skills and Abilities:

  • Excellent public speaking and interpersonal skills.
  • Solid writing/ editing skills, communications, customer service skills.
  • Ability to multitask, problem solve, think creatively, and prioritize tasks.
  • Proficiency in Microsoft Office Suite, particularly PPT, and other online cloud-based tools such as Google Drive.
  • Comfortable with using or learning social media tools, photography/ video software, marketing, and database tools and/or other online cloud-based systems such as Zoom and Prezi.
  • Solid organization skills, project coordination skills, and relationship building skills.
  • Should be a self-starter, detail-oriented, reliable.
  • Collaborative.


Ideal Training and Education:

Equivalent to a Bachelor’s degree from an accredited college or university with course work in communications, journalism, public affairs, public relations, education, graphic design, business administration, public health, environmental planning/ policy, political science, economics, engineering, the sciences, liberal arts, or a related field. Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.


Required License or Certificate

Possession of, or ability to obtain, an appropriate, valid California driver’s license. Individuals who do not meet the driver’s license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis. To review the Classification Specification, please click http://apps2.valleywater.org/About_Us/_Jobs/Salary_and_classification/_Spec_PDFs/Public Information Representative I-II – 5-2019.pdf https://get.adobe.com/reader/


Selection Process

(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview.

(2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.


NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary.

Consideration may be given to existing applicant pools within the same classification.

COVID-19 vaccination requirement:* Fully vaccinated means (1) it has been at least two weeks since a person has completed the entire recommended series of a COVID-19 vaccine, and (2) the person has provided proof of vaccination in a form consistent with the requirements for verification of vaccine status in the State of California’s July 26, 2021 Public Health Officer Order.**Limited Exemptions to Vaccination RequirementAn individual who has been provided a job offer may request a reasonable accommodation to the vaccination requirement if they:1. Have a contraindication recognized by the U.S. Centers for Disease Control and Prevention (CDC) or by the vaccine’s manufacturer to every approved COVID-19 vaccine. A contraindication means a condition that makes vaccination inadvisable;2. Have a disability and are requesting an exception as a reasonable accommodation based upon this disability; or,3. Object to COVID-19 vaccination based on their sincerely held religious belief, practice, or observance.

Valley Water’s Equal Opportunity Non-Discrimination Policy is available for review upon request.


Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling +1 408-630-2260.


Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.


To apply, please visit https://apptrkr.com/2574814